Customer Programs
Boiler and Auxiliary Equipment
Environmental Systems
Cooling Systems
From 8:00 AM to 5:00 PM ET (12:00 to 21:00 UTC), please call:
Phone: +1 330 860 1460 or toll free within North America (1 800 354 4400)
After hours:
1 800 BABCOCK (222 2625)
Alternatively, for direct access to specific OEM aftermarket parts and services by product line:
Babcock & Wilcox® Boiler and Environmental Parts & Service
Phone: +1 330 860 1460 or toll free within
North America 1 800 354 4400
After-hours 1 800 BABCOCK
Diamond Power® Boiler Cleaning Parts & Service
Phone: +1 740 687 4160 or toll free within
North America 1 800 848 5086
After-hours Emergencies 1 800 876 9762
Allen-Sherman-Hoff® Ash Handling Parts and Service
Phone: +1 740 687 4160 or toll free within
North America 1 800 848 5086
After-hours Emergencies 1 800 876 9762
B&W can customize a program to meet the specific needs of your operations, including component upgrades, retrofits and services.
Strategic alliances can provide both short- and long-term benefits which result in operational and financial advantages. Partnering with Babcock & Wilcox (B&W) for larger capital projects means you’ll receive the added benefit of working with a supplier who has the breadth of technical expertise and proven capabilities to provide solutions for virtually all boiler, auxiliary and environmental systems at a power plant.
Benefits of strategic alliances
Assured Stock Program (ASP) inventory management allows you to tailor a plan which can incorporate a variety of components and B&W services. The program is adaptable, easily implemented and can incorporate additional B&W services such as component rebuilds and upgrades.
ASP applications can be tailored to your needs to include a variety of E/EL and B&W Roll Wheel® pulverizer components. The program reduces the overall cost of obtaining parts and components, while maintaining and improving power generation reliability and availability.
Whether for emergency requirements or scheduled outages, B&W's regional service centers can help reduce downtime. Solutions include pressure parts (boiler tubes, tube wall panels, headers and steam drums, economizers and more) and non-pressure parts, such as burner components, igniters, attemperators and air heaters. Our dedicated customer service team along with field service and sales engineers can provide you with the technical support you need.
B&W is now applying its vast experience and knowledge of roll wheel and ball-and-race pulverizers to provide quality replacement parts, services and inventory management programs to Combustion Engineering (CE)-type pulverizers.
We support pulverizers manufactured by CE and others, including:
B&W is the exclusive North American licensee of GEA Process Engineering A/S, for the GEA Niro spray dry absorber (SDA) process serving the air pollution control needs of the power, energy-from-waste and industrial sectors. This process is globally recognized as the spray dry flue gas desulfurization (FGD) technology of choice. The heart of this system is the GEA Niro rotary atomizer which is used to atomize a mixture of lime and recycle slurry into a fine spray. The GEA Niro rotary atomizer is a robust, heavy-duty design, utilizing specially selected abrasion resistant materials for reliable, safe and continuous operation between scheduled maintenance.
One call to B&W provides access to the largest North American inventory of original GEA Niro replacement parts. The GEA Niro warehouse stocks all major components and replacement parts for the atomizer, including:
B&W SPIG provides comprehensive, competitively priced spare and replacement parts for wet and dry cooling systems from a worldwide network of service locations on short notice. Highly qualified technicians, supported by advanced measuring instruments, inspect and test existing installations and advise on the most prudent course of action for improved operation. Detailed inspection reports with clear recommendations provide the operator with the confidence of working with us.
Our resident service engineers work regularly with your operation, maintenance and engineering personnel.
As your single point-of-contact, he or she is highly knowledgeable about your plant and its equipment, offering advisory services, replacement parts and upgrade support.